FAQ
We love our customers. That’s why we’re transparent and upfront about our products and everything we do. If you have questions, please look below for answers. Or contact us, and we’ll get back to you shortly.
Products
What products are gluten free?
All of our products are gluten free and are made in our gluten free facility.
Are your oats glyphosate free?
Yes! Our supplier has banned this practice for over 10 years.
Do you have any products without soy or dairy?
All of our products are free of dairy and soy!
Do you have any products without nuts?
Yes! The easiest way to distinguish products that have nuts from those that don't is by the flavor name. If the name of the flavor contains a nut, that is the nut in the flavor. We do use coconut oil in all our products except Peanut Butter granola.
We sanitize all equipment between batches. If you have a severe nut allergy, our products may not be the best option for you.
How long is your product good for?
All products will have a sticker with a MMDDYY on it, which represents the best-by-date for an unopened bag. All of our products are dated with a 12-month shelf life from the date of manufacture. Do note that once the bag is opened, different factors will impact shelf life such as oxygen, moisture, heat and light. We recommend storing our products in a cool, dry place and always making sure that the bag is zipped tightly each time after use to maximize freshness.
No need to refrigerate or freeze.
What type of sugars do you use?
We sweeten our products from the bees to the trees!
We use honey in most of our products. Our vegan granola is sweetened with Maple Syrup. Our granola bars are sweetened with honey and coconut sugar.
What type of oils do you use?
We use Organic Coconut Oil in all products with the exception of our Peanut Butter granola, which contains no oils.
What's the size of your granola bars?
Our granola bars are 1.2 oz, about the size of a Snickers bar.
How do I store your granola & granola bars?
We recommend storing our products in your pantry, cabinet, or desk drawer.
Our granola bars are best enjoyed at room tempeture. If you prefer a crunchier granola bar, store in the fridge!
What's the best way to use granola?
There is no wrong way to use granola. Throw it on your yogurt, smoothie bowls, toast, pour some milk on it. Grind it up and use as a flour replacement for pancakes, waffles, cookies. Check out our Think Outside the Yogurt blog for fun recipes to try! Our Instagram Recipe highlight is filled with many more ideas. Only your imagination is the limit.
Where to find us
What retailers can I find you at?
Check our store locator HERE
What events or farmers markets can I find you at?
You can check our event calendar HERE.
How can I get your products at my local store?
The best way to get our products sold at your local store is to let The Gourmet Granola and your local store know you want it! Please contact our sales team at sales@thegourmetgranola.com & let your local market know by talking with their grocery buyer or store manager.
Ordering & Shipping
Do you ship internationally?
We currently ship to all states in the US. Unfortunately, we do not ship internationally at this time.
Can I update my shipping information after I place the order?
If your order has not shipped, I am happy to update the address for you. Simply send me an email. If your order has already been shipped, there is not a way to make any changes. (So sorry - I would if I could!)
We are not responsible for additional shipping charges incurred if packages are returned due to package refusal or an incorrect shipping address provided by the customer.
Can I cancel my order?
As long as you email us at hello@thegourmetgranola.com before your order has been shipped, we can cancel your order for you.
What’s your shipping & return policy?
Shipping:
- We offer a flat-rate shipping fee of $7 on all orders shipping within the continental U.S.
- Orders over $65 (after discounts) ship FREE within the continental U.S.
- Orders shipping to Alaska and Hawaii are calculated at checkout and may vary based on package size, weight, and your choice of USPS or UPS.
- Orders are processed and shipped within 1–3 business days after you receive your order confirmation email (excluding weekends and holidays).
- Once shipped, most orders arrive within 3–5 business days, depending on your location and selected carrier.
- Order shipping to Hawaii or Alaska, please allow 4-6 weeks for delivery.
Returns:
As a food company, our products are non-returnable unless you receive a damaged or defective product. While we hope this is never the case, if this does happen, please send us a photo of the issue along with your order number to hello@thegourmetgranola.com. We’d be happy to send you a replacement or a refund.
Where do you deliver?
Delivery Area
Local delivery is available within the Omaha metro area, including Gretna, Papillion, La Vista, parts of Council Bluffs, and Bennington. Availability is determined by address and will appear at checkout if your location qualifies.
Delivery Day & Time
- Local deliveries take place every Wednesday between 9:00 AM – 1:00 PM.
Delivery Fees
- FREE local delivery on orders over $25 (after discounts).
- Orders under $25 will include a $5 local delivery fee.
Delivery Details
- We deliver to homes and offices.
- If you prefer a no-contact delivery, please leave instructions at checkout.
- You’ll receive a text message from Glenn or Nicole when you are next in the delivery route.
- For no-contact deliveries, we’ll send a photo showing where your order was left, based on your instructions.
- Once delivery is complete, you’ll receive a text confirmation followed by an email confirmation.
Why is local delivery not available at checkout and I'm within your delivery area?
Unfortunately, local delivery is not an option at checkout if you are paying with Apple Pay, Amazon Pay, Google Pay, Venmo, or PayPal. If you prefer to pay with one of those methods, shipping will be the only option.